Life Sciences Trainers & Educators Network

Commercial Training, Associate Director - Patient Support

Vertex Pharmaceuticals
Boston, Massachusetts, United States
4 days ago


Job Description

Vertex Pharmaceuticals is looking to hire an Associate Director (AD) of Training and Development professional to join the Field Force Excellence (FFE) Team on a full-time basis. The AD will report to the Director of Field Force Excellence to enhance the skill, knowledge, and competencies of our US Hemoglobinopathies Patient Support team.  This individual will work closely with Heme Patient Support leadership to plan, design, deliver and pull-through strategic commercial training strategy and programs for our Heme Patient Support team.

Commercial Training Associate Director - Patient Support

Key Responsibilities

  • Develop and execute onboarding training programs to ensure that the Heme Patient Support team are trained, certified experts in Vertex products and Patient Support processes and education
  • Partner with Heme Patient Support Operations, leadership, marketing, and other cross-functional teams to develop training strategy and recommend solutions
  • Identify, design, create and facilitate effective content that improves the desired outcome for our Heme Patient Support team
  • Lead the processes associated with the Communications Review Committee (CRC), procurement and strategic sourcing, vendor management activities, budget management
  • Lead the processes associated with strategic sourcing, vendor management activities, budget management
  • Identify and engage internal or external experts, as appropriate, to deliver topic-specific expertise
  • Design and deliver thoughtful in-person, virtual and on-demand learning experiences that are reflective of best practices in adult learning principles
  • Develop metrics and performance measures, reporting and analysis to meet business needs
  • Support the development of cross-functional US Heme Commercial training workshops and programs, including product launch, New Hire, POA, and national business meeting
  • Continuously seek and support new approaches, practices, and processes to improve the efficiency of training services offered
  • Perform other duties as assigned



  • Bachelor’s Degree required. MBA or relevant Master’s degree
  • 5 years of experience in the pharmaceutical/biotech industry
  • 3 years Patient Support experience in field or training role
  • Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
  • Ability to influence, collaborate and interact effectively a senior leadership team and multiple key stakeholders across teams to align on objectives and provide consistent training direction
  • Demonstrated excellence in project management and effectively managing multiple projects/priorities including budgeting and actual spend against budget is required
  • Ensure that all training programs are consistent with, and supporting of, company legal, regulatory and compliance guidelines
  • Proven ability to motivate and engage adult learners
  • Skillful team player able to develop rapport and credibility with key stakeholders
  • Ability to work independently and on a team; positive, team-focused approach is essential
  • Experience with and ability to use Microsoft Office and associated tools (Word, Excel, PowerPoint)
  • Ability to travel domestically as needed
  • Commercial pharmaceutical training experience

Job Information

  • Job ID: 64897063
  • Location:
    Boston, Massachusetts, United States
  • Position Title: Commercial Training, Associate Director - Patient Support
  • Company Name For Job: Vertex Pharmaceuticals
  • Job Function: Commercial Training and Development
  • Job Type: Full Time

Please refer to the company's website or job descriptions to learn more about them.

View Full Profile

Jobs You May Like